Terms of service
Who you are contracting with
Frontdeskly is a service provided by Fennec Consulting Ltd, a company registered in England and Wales under company number 10371921, whose registered office is at C/O SG Accounting, 1 Cedar Office Park, Cobham Road, Wimborne, England, BH21 7SB. In these terms, "we" and "us" mean that company, and "Frontdeskly" is the name of the service it provides.
The service
Frontdeskly provides an AI assistant embedded on your website, a portal for managing it, and delivery of captured leads to the destinations you configure. We describe the service honestly and build it carefully; we do not warrant that AI output is error-free.
AI output
The assistant answers from the knowledge you provide, inside guardrails you define. Its replies are not a binding offer: prices, availability and commitments are final only when confirmed by your team. Every conversation carries a visible note to that effect.
Your responsibilities
You are responsible for the accuracy of the knowledge you approve, for your own privacy-policy obligations towards your website's visitors, and for having a lawful basis to contact the leads the assistant captures for you.
Fair use
Plan allowances are for your own websites and your own visitors. Where a plan includes more than one front desk, they share a single pool of message credits: the plan is sized for that pool, not for each website separately.
Priority support means we answer you before other customers. It does not mean support without limit.
If you are running front desks for clients as an agency, or your use goes materially beyond what a plan is sized for, we will contact you and agree the right arrangement. We will not suspend your service without talking to you first.
Service levels
We do not offer an uptime warranty. We commit to reasonable efforts, and the service is engineered so that a captured lead is not silently lost: deliveries are retried and failures alert us.
Fees, cancellation and offboarding
Plans are flat monthly fees, cancellable any time. On cancellation you can export your leads and transcripts, and we delete your data after the offboarding window.
We may change our prices or what a plan includes. If we do, we will give you at least 30 days' notice, the change will take effect from your next billing cycle, and you can cancel before it applies. Nothing changes mid-cycle on a plan you have already paid for.
Message credit ratios (how many credits a reply on each model tier uses) may be revised on the same 30 days' notice if the underlying AI providers' pricing materially changes. The current ratios are always published on the pricing page.
Liability and law
Our liability is capped at the fees you paid us in the twelve months before the claim. These terms are governed by the law of England and Wales.